Customers are responsible and liable for the images that they upload. Customers must have the appropriate permission or the copyright to have a photo reproduced. The copyright owner of a photo (usually the person who took the photograph) is typically the only person that can give permission to have their photo reproduced.
Although AMERICAN DIRECT SALES™ is unable to control all of the images that our customers upload to the website we can and will refuse to print from any photo that might harm or offend individuals of certain religions, origins, races, ethnicity, etc or otherwise considered illegal. Again, Customers are responsible and liable for the images that they upload.
When you order a special design style (Pop Art, Pixel Brush, etc.), your picture is printed and shipped only after you have approved the final image which has been created by our artists. If you cancel your order before you approve the final image for printing, your payment will be refunded, minus the cost of the style editing.
We hope that our Customers understand that each order is hand illustrated by actual artists for you personally. Creating a special design proof for you by hand takes hours of detailing work. If you request an additional style image proof, an additional design fee will be charged.
We are so confident that you will be pleased with the quality of our products, that we offer you the following guarantee:
If your product does not meet your satisfaction for any reason, your product can be exchanged for another one of equivalent value or fully refunded (minus the design fee - see our cancellation policy above), provided that the item is returned to us within 30 days from time of shipment. Simply email or call us for a return merchandise authorization form (RMA Form), ship the item back with the completed RMA Form and we will exchange it for another one of equivalent value or refund it fully.
If the product arrives damaged or is lost by the courier shipping agent, we will send you a new print work at no charge to you.
Our success depends on our customers’ satisfaction. We value you as a customer and we know that a satisfied customer will reorder and refer other customers to us. If you have any questions please Contact Us!
CHANGES TO POLICIES
AMERICAN DIRECT SALES™ reserves the right to change, add or remove any portion of its terms and conditions (or policies), in whole or in part, at any time. Changes in the terms and conditions will be effective when posted. You agree to review these terms and conditions from time to time and make yourself aware of any changes. Your use of this website after any changes to these terms and conditions is considered acceptance of those changes.